IT Services, all you want to know about it, 20 Examples & 13 Types
IT services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes.
The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services.
If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO) and infrastructure outsourcing.
What Are IT Services? 20 Examples of How IT Support Can Benefit Your Business
IT Services in the Industry
IT services play a vital role in the daily routine of a modern company. Regardless of what they are, everything regarding IT is critical for the success of a company relying on tech in some way. Often, this IT encompasses a variety of subjects and fields. At times it’s handled in-house, other times a third-party service provider offers external services to help facilitate smooth IT operations.
But what kind of IT services are there? Well, it’s a big question with a bigger answer. There are all sorts of IT services suiting a variety of needs, different for each enterprise. A managed IT services company in Sacramento offers different services than one in say, Seattle. In this article, we’re going to breakdown 20 of the most common IT service examples, in hopes to give you an idea about what exists, how they’re used, and how your company can best utilize them too.
20 Common IT Services
Managed IT Services
A wide, all-encompassing type of service, managed IT is usually a part of an MSP (managed service provider) which deals with single or multiple IT service needs. Most commonly, managed IT services handle remote server, desktop, and device management. Other common uses involve remote cybersecurity.
Cloud Backup Services
The cloud is a versatile platform capable of supporting numerous virtual services, such as operating systems and programs. Cloud backups are one part of the service model too, allowing users and companies to store their important information on external cloud servers, circumventing hardware failure or other problems. Cloud backup is typically handled by service providers for monthly/annual fees.
VoIP (Voice Over Internet Protocol)
The internet and broadband connections allow for versatile communication methods, and VoIP is one of them. This IT service utilizes a business/person’s internet in place of a traditional telephone line, allowing said user to make and receive calls with their ISP. Modern VoIP phones also provide a variety of functions, like voice call and chat options. Typically, VoIP’s also require a service subscription instead of a traditional phone service.
Similar to security services and also found with an MSP, a monitoring application does as it sounds: keeps an eye on servers, net traffic, communication, security, and/or anything needed by an enterprise. This service is often employed for smaller companies who lack the resources of larger organizations but still require robust IT support/features. Responsibilities can range from automatically updating software/anti-virus to monitoring the integrity of hardware with SMART programs.
Data Backup and Restoration
Some providers offer data backup with cloud or others with external data centers. Regardless of the method used, data backup involves the preservation of information in case of unforeseen problems, such as natural disaster, malicious intrusions, hardware failure, and more. Often a business refers to this as a “BDR strategy” (backup disaster recovery). For most organizations, having some form of backup is mandatory in order to prevent issues like downtime and critical information loss.
Firewalls are a common, integral part of any cybersecurity plan. Most companies handle their own or have a firewall for their network – but in some cases will elect a third party for additional firewall options. Options vary based on the provider.
Some firewalls are hybrid models, for instance, which allow for additional control and network monitoring options outside of the normal rulesets. Others may provide a single firewall solution for all internal/remote devices. The needs differ based on the requirements of each individual company.
A broad category involving any and all service types falling under the umbrella of cybersecurity. In IT, it’s the act of protecting networks and data from malicious attacks by deploying a variety of methods, from network monitoring, firewalls, anti-virus, layered networks, and more. Often managed through a provider, it can also be handled on-site. Cybersecurity services are valuable as they draw from larger resources and more experienced staff.
Among IT service options, the importance of cybersecurity cannot be stressed enough.
Office 365 operates as Microsoft’s all-inclusive software package featuring programs like Word and Excel. This is an excellent option for businesses that need diverse software for document organization reasons but would prefer to pay a monthly fee. Also known as a SaaS (software as a service) model. Office 365 also operates as a cloud server and updated email management platform. Office 365 is good for a company relying on emails for communication with a need for organization.
A subset of cybersecurity, anti-virus services are perhaps one of the most common types of IT service found in the industry. Mandatory, anti-malware protection comes in the form of software and/or monitoring. Because of the evolving threat malware presents in the modern world, any company relying on IT must have some form of anti-virus installed or service used.
Big data plays an enormous role in business success. The downpour of information available to a given company is tremendous and how it’s acquired depends on the tool used. Services that encompass business intelligence analyze, extract, and transform this flood of info into meaningful reports. Anything from financial costs to click-through rates on an article at a certain time of day fall under the umbrella of modern business intelligence.
As the name implies, remote support allows for IT specialists to offer support services from a different location, sometimes controlling a device to assist with troubleshooting issues via the internet. Support can be used for IT assistance, software repair, or other needs. Very useful when IT experts are not physically available, generally handled by an MSP.
This is Microsoft’s own cloud platform, for public and private use (previously known as Windows Azure). The Azure platform offers a robust array of options for development, IoT, analytics, security, and more. It’s highly popular because Azure charges based on use (pay as you go) instead of a flat fee, which is a good flexible choice for businesses with limited financial capital.
Mobile and Remote Networking
Mobile and remote networking allows staff to work from mobile devices and/or remote devices, typically off-site from a physical location. Coincides with BYOD (bring your own device) policies. This is handy because it offers a great range of flexibility for workers, and also allows them to work on projects from virtually anywhere. Useful if a company location is inaccessible for unforeseen reasons.
IT services handling all communication services often provide universal communication solution platforms for companies. A UC platform is a type of software incorporating all types of messaging, from chat, email, voice, video call, and even email.
Communication management also involves the planning of a communication system, such as the etiquette and guidelines for sending/receiving emails. For instance, a company may only allow business sensitive information to be kept on company emails.
SaaS (Software as a Service)
A broad term which can involve any and all software which is paid for via monthly subscription services. In IT, said software is provided by a third-party over the internet. Extremely basic examples include email. Office 365, a service we previously listed, would fall under the SaaS category.
Unified communications involve the software and planning of bringing all communication methods together in a single space. As mentioned, examples of this include UC software. This can either be managed by a business or a service provided by an MSP.
Services which incorporate the act of analyzing and digesting data for company use, data analytics will typically involve concepts like “big data” and IoT (the Internet of Things). Involves specialists and services which process information for a company in order to produce usable reports. These reports utilize anything beneficial to the business.
Networking IT services encompasses everything for the successful implementation of a company network. This involves the building of network infrastructure, the setup of devices like LAN routers and modems, the layout of the networks (such as breaking a network into different tiers), security, optimization, and many other factors. Often a business will build this on-site, however, if local IT experts are insufficient (or unavailable) then third parties are used for the proper implementation of services.
IT development incorporates all the resources used to develop and manage a platform or software. When using services, third-party assistance can be brought on to aid in the completion of projects, or any of the various tasks required for the completion of software. Some of those services include QA testing, business solutions, migration, application development, and application maintenance.
Generally, when not handled by on-site staff, remote assistance is for short-term projects. Sometimes these are referred to as “shadow developers.”
Printing IT Services
Printing IT services includes all services associated with the management, recording, and printing of documentation. Normally handled by a business in-house, but in rare cases where additional help is required, a third party can manage high volumes of printing requests, maintain backups of documentation, and organize said documentation in virtual spreadsheets.
Should I Use IT Services?
Now that you have a better understanding of the various IT services available, you may wonder if any of them are right for your enterprise. There’s no exact answer because every organization has its own unique needs, and naturally, investing in third party resources can seem like an uncertain investment.
However, not all companies have the same resources as larger businesses, and when IT is essential to remain competitive, you can easily feel left behind. So, go over the following when considering third-party solutions:
- You deal with frequent malware intrusions, attacks, and network disruptions.
- Projects are often stalled, delayed, or scrapped because of insufficient expertise and resources.
- Communication within the business is messy and disorganized. Messages routinely get lost and setting up calls and meetings is a difficult, cumbersome process.
- There are easier processes to handle certain tasks in the business, such as storing documentation.
- There is no method to fully recover and protect data in case of disaster, massive hardware failure, or malware intrusion.
- Mobile and remote devices are not set up to work with the company network.
- You need to rapidly expand resources to meet the demands of new staff, but lack the capital to invest in new hardware.
- Your current customer support model lags behind and cannot respond efficiently to high volume days/times.
If any of these situations apply to your business, it’s probably time to seek IT services through a managed provider. Often, internal problems and instability lead to lost hours and ultimately hurt profit margins. Imagine, for instance, how a universal communication platform can help by centralizing how all staff communicates.
Instead of Jerry from accounting missing an email because he was in a meeting, the software can indicate where he was and what he was doing at that time. The less time the staff spends running after each other in this scenario, the more time they can focus on their tasks. This is just one example among dozens which can offer resolutions to headache-inducing problems.
Adopting IT solutions to help with shortcomings within a business is a great way to renew efficiency and streamline communication. Today, the modern business faces greater demand to maintain data safety, maintain quality customer support, and stay on the cutting edge of software and technology, all while balancing a delicate profit margin. For smaller to medium-sized businesses, this is easier said than done.
However, any of the IT solutions we’ve listed can provide much-needed relief for the struggling enterprise. We hope our breakdown gives you a general idea of what you can expect, and we encourage you to seek potential options if your business is struggling to find adequate resolutions to different IT problems. Additionally, cost models for businesses are very flexible and designed with affordability in mind.
If you’d like to learn more about different IT services & IT solutions or wish to browse for potential third-party solutions, you can visit us at Executech.
13 Types of IT Services: What They Are and How They Help
Whether it’s for communication or completing a project, technology plays a large role in modern offices. IT services help provide and maintain the technology tools your office uses every day. Understanding what services IT provides can help you determine which ones you need when looking for an IT service provider. In this article, we define IT services and what they’re for so you can find an IT team that works best for your organization.
What are IT services?
Information technology (IT) services are the services that allow businesses to access the technical tools and information they use for their operational processes and daily tasks. Often, teams with expertise in IT or computer science manage these services for organizations in many industries. Depending on an organization’s business type, IT services team can either comprise internal teams or external IT teams. For instance, in the medical field, an IT team for a hospital may provide services that keep hospital databases operational and easy to use for staff members. In a small business setting, IT services can include online storage accounts for business data and network security for transactions over the internet.
13 examples of IT services
There are many IT services that can benefit businesses and help them operate smoothly and efficiently. Many of these services allow employees to interact with technology that helps them perform their on-the-job duties or communicate with each other. Some of the most common types of IT services used in businesses include:
1. Cloud services
Cloud services provide many ways for business team members to interact with the technology they need. The cloud is an internet-connected platform that can store and access information and programs. Since the cloud stores the information instead of holding it on a computer, team members can access and use it whether at home or in the office. Some cloud services can even run operation systems remotely, allowing team members to use internal business programs remotely without installing them on their computers.
2. Voice over internet protocol (VoIP)
Voice over internet protocol is a communication tool for businesses. VoIP allows team members to make calls and send messages through their internet connections instead of through a phone line. This helps with internal long-distance communication for businesses that may have offices in different locations. Most VoIP services require paid subscriptions, which businesses can use with traditional phone services or as an alternative.
3. Backup solutions
Backup solutions protect information loss from occurring by storing copies of data on external hardware or online platforms, such as a cloud service. Information backup services can help protect your business’ information should any issues occur, like a power outage or system failure. Many information backup services exist, such as file backup, server backup and even desktop backup. Businesses can schedule automatic backups for their files to save the most recent versions of the files they create to ensure data is secure.
4. Network security
Network security services help protect a business’ network from unauthorized access. IT services can create and issue access authorization to those who need it. They also provide many other services to protect your network, including:
Installing anti-virus software
Installing virtual private networks (VPNs)
Performing regular network checkups
IT services can monitor your network, internet traffic, computers and other internet-enabled devices. Monitoring allows IT teams to keep track of who accesses their businesses’ information, whether any technology requires repairs and if any computers need software updates or modifications. Essentially, this IT service ensures that your team members have the tools and resources they need to complete their tasks.
6. Email services
Businesses and organizations rely on email for many communication purposes. From individual messages and company-wide updates to customer relations, email is an important part of maintaining business relationships. IT teams may often oversee their businesses’ email accounts and make recommendations on providers that suit their organizations’ communication needs. IT email services can also be beneficial in sales and marketing processes, where IT teams work with sales and marketing professionals in keeping open communication with customers and sales leads.
7. Information reporting
Through their data collection and monitoring, IT services can provide reports on information about your organization. They can create reports on topics such as the use of technology and information storage to help you understand how effective your company’s current services are. Many organizations’ IT services provide software that helps streamline financial and project reporting. Information reporting services may also arrange information in a way that helps you better understand your business and make important decisions.
8. Remote support
Many IT services can provide technical support remotely. For instance, if one of your devices experiences an issue, IT services can access it through the internet to troubleshoot and repair it. Remote support allows them to find and repair issues more quickly and can apply to multiple devices, including most mobile devices. Having IT services with remote support capabilities can reduce the time to update applications and repair technical errors so your work can continue with minimal interruption.
9. Software as a service
Software as a service (SaaS) refers to software programs that require a paid subscription. This can include word processing or database software. IT services can connect you with the services you need and monitor the connection to help you make sure you can use it when you need it. Using software as a service sometimes includes cloud access, so your team can work remotely on their own devices should they need to. With most SaaS subscriptions, businesses receive additional IT service features, including technical support for the software.
10. Software development
IT services can often include software development processes to create custom applications that fulfill specific business needs. For example, a startup business may rely on its IT service team to create a software application for organizing and maintaining venture capitalist records. In these cases, IT can provide the services you need to develop personalized software and ensure the program’s viability through continuous testing, development and maintenance.
11. Troubleshooting and technical support
IT services for many organizations also include technical support and troubleshooting for software applications, programs and online tools. Teams that offer these services often guide users through the process of resolving technical errors or recommend further steps to take, such as sending in the device for repairs. With a dedicated technical support service, your organization can receive the technical assistance it needs when staff members have questions or challenges when using company software.
12. Technology training
Since technology and software can change often, helping your team learn how to operate updated devices and software can help them use those tools efficiently with minimal questions. Many IT services include technology training for business teams that use technical tools and resources for everyday operations. In these cases, an IT team can train staff in your company on how to use specific tools, programs and applications.
13. Hardware installations and maintenance
Many business IT services also include hardware installations, maintenance and repairs. For instance, a corporate IT department is often responsible for installing the computers, hard drives, printers, modems and routers that the company needs to operate. IT teams also evaluate a business’s processes to determine the types of hardware that support its needs. In many businesses, technical teams are also responsible for maintaining hardware and updating computers, modems or routers to support productivity and performance.
IT Services, On Youtube