• August 15, 2022 22:25

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Toyota Relax: 10 years warranty for new and used Toyotas

Jul 3, 2022
Toyota Relax: 10 years warranty for new and used Toyotas

Toyota Relax:

10 years warranty for new and used Toyotas

Toyota launches Toyota Relax, up to 10 years warranty or 200,000 km for all Toyotas serviced in the authorized network

 

After each service in the Toyota network, 12 months or 15,000 km of warranty will be offered. A unique offer on the market that applies to all Toyotas, new or used under 10 years old, even previously maintained outside the official network. With T o y o t a Relax, the Japanese giant is once again demonstrating how confident it is in its products. The manufacturer’s warranty can thus be automatically extended after each maintenance in the network up to 10 years or 200,000 km.

 

Toyota Relax: 10 years warranty for new and used Toyotas
Toyota Relax: 10 years warranty for new and used Toyotas

Everything You Need To Know About Toyota’s 10 Year Warranty

Toyota is changing the game when it comes to warranty packages, with over a million vehicles now eligible for up to 10 years of manufacturer cover.

The full story is detailed right here at Professional Pickup & 4×4, but the simple overview is that Toyota is offering all vehicles that are up to 10 years old and with fewer than 100,000 miles a full manufacturer-backed warranty. This warranty cover will run for 12 months or 10,000 miles from the vehicle having a scheduled service at a Toyota centre.

Bold and simple, the new T o y o t a Relax warranty package has huge implications for the commercial vehicle market and will leave people asking a lot of questions, most of which we hope to answer below…

 

How much does the T o y o t a Relax warranty cost?

There is no cost to the customer. Once a vehicle has had a scheduled full or interim service at a Toyota centre, the warranty cover is automatically applied.

How long does the Toyota Relax warranty cover last?

After each service at a T o y o t a centre, the warranty cover is extended for 12 months or 10,000 miles, whichever comes soonest. The cover is renewed at each service and can run for up to 10 years or 100,000 miles.

Do I have to have my vehicle serviced at a Toyota centre to qualify for the Toyota Relax warranty?

Yes, this is an essential part of the offer. Each scheduled full or interim service extends the warranty cover by 12 months or 10,000 miles.

How comprehensive is the T o y o t a Relax warranty cover? Are there many exclusions?

There are no complex clauses, exclusions or caveats: the new programme is designed to be simple, comprehensive and easy for the customer to understand and benefit from. The warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new T o y o t a vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage.

Are commercial vehicles covered by the Toyota Relax warranty?

Yes, all vehicles are covered. That includes the Hilux pickup truck, Proace van range and Land Cruiser Commercial 4×4. Every model from the T o y o t a range is eligible, as long as it meets the age and mileage limits.

I have a Toyota Proace van that only needs serivcing every two years. Will I still get cover?

Thanks to the Proace van’s longer service intervals, the T o y o t a Relax warranty cover is extended by 24 months or 20,000 miles, whichever comes soonest.

My vehicle wasn’t supplied by a T o y o t a dealer. Can I still get the Toyota Relax warranty cover?

Absolutely. The normal age and mileage limits apply (the vehicle must be less than 10 years old and have covered fewer than 100,000 miles) but, once your vehicle has been seen by a Toyota centre for a scheduled full or interim service, the warranty cover automatically starts.

 

My vehicle was bought second-hand from a private seller. Will I miss out on Toyota Relax?

No, you’ll be fine. Absolutely. The normal age and mileage limits apply (the vehicle must be less than 10 years old and have covered fewer than 100,000 miles) but, once your vehicle has been seen by a Toyota centre for a scheduled full or interim service, the warranty cover automatically starts.
 

I have a Toyota Prius hybrid alongside my Hilux. Is that covered?

Every drivetrain is covered, from regular petrol and diesel-powered vehicles to hybrid, plug-in hybrid, electric and even hydrogen-powered models. When a hybrid Hilux arrives, that will be covered too.
 

I service my own Toyota. Will I miss out on Toyota Relax warranty cover?

Every Toyota is eligible, subject to age and mileage limits. Once your vehicle has been seen by a Toyota centre for a scheduled full or interim service, the warranty cover automatically starts and runs for 12 months or 10,000 miles.
 

I’m buying a new Toyota. What warranty cover will I get?

Every new Toyota is covered by a three-year or 60,000-mile warranty. Once that expires, the Toyota Relax warranty cover will be applied, subject to the vehicle being serviced as scheduled by a Toyota centre.
 

There’s a fault on my Toyota. Can I get it serviced, claim the warranty cover, and get the problem fixed?

Sadly not. The Toyota Relax warranty will be automatically initiated once the vehicle has had a scheduled service at a Toyota centre, but existing faults not previously covered by a warranty are excluded. If owners are concerned about potentially having to pay for significant repairs when bringing their vehicle to a centre for service for the first time, Toyota’s Drive Now, Pay Later scheme is available to spread costs over a suitable period of time.
 

I have a service plan for my vehicle. Will I have to pay more for Toyota Relax?

No, the extended warranty coverage is an additional benefit on top of your service plan, and won’t leave you facing any extra costs.
 

My local mechanic looks after my Toyota. Will getting it serviced at a Toyota centre cost more?

Possibly, but Toyota has transparent pricing with a service menu price guarantee for the scheduled servicing requirements for each model. You shouldn’t be facing any surprises. Each centre also offers an online service booking facility, with collection and delivery, courtesy cars and while-you-wait servicing options.
 

I have Toyota Relax and there’s an issue with my vehicle. How do I make a warranty claim?

If a vehicle requires work to be done under warranty, the customer should contact their local T o y o t a centre in the first instance. They will be able to confirm the Relax warranty status on receiving the details of the vehicle.
 

Will the T o y o t a Relax warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the Relax warranty expires to activate a new contract and maintain the cover. If this happens you will be left uncovered. However, a new contract will start at the next service, reinstating cover from that point.
 

There must be a lot of paperwork?

There are no forms to sign to obtain the T o y o t a Relax warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the T o y o t a network and is noted on the service invoice raised by the centre.
 

Can I purchase T o y o t a Relax cover for my vehicle?

No, the warranty is automatically activated following the completion of a full or interim service.
 

Can I transfer the T o y o t a Relax warranty to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a T o y o t a centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.
 

Does T o y o t a Relax include roadside assistance cover?

Roadside cover is not included in the T o y o t a Relax warranty but can be purchased separately if required.
 

Example: I have a six-year-old diesel Proace van with 75,000 miles. What cover do I get?

As this vehicle has two-year service intervals, a T o y o t a Relax contract will be created for two years or 20,000 miles, whichever is soonest, or up to the next service due date. This can be extended up to 10 years or 100,000 miles at subsequent services.
 

Example: I have a Hilux that’s nine years and 11 months old that hasn’t been serviced for five years. What cover do I get?

Amazingly, as long as it’s within the 100,000-mile limit, you can still benefit from Toyota Relax. The vehicle will require a service at a T o y o t a centre for the cover to be activated, where it will then run for 12 months or 10,000 miles, whichever is the soonest. Any existing faults will need to be repaired before they will be covered by the warranty.
 

Example: My 2008  Land Cruiser rarely gets used, so only has 58,000 miles on the clock. What cover do I get?

As your Land Cruiser is more than 10 years old, T o y o t a Relax won’t be available to you.
 

Example: I cover a lot of miles in my 2017 Hilux, with the odometer showing 112,000 miles so far. What cover do I get?

Despite your truck being just four years old, as it’s over the 100,000-mile limit you won’t be eligible for the extended T o y o t a Relax cover.

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